reverb buyer wants refund

Reverb was built for all music makers everywhere. Where can I find a return address? Please remember, you need to report any not as described or damaged orders within 7 days of delivery in order to retain full Reverb Buyer Protection. Thread ... An unusable trem is another thing entirely and I accept that some sellers might want to see every fine blemish in a finish but I was talking about readily serviceable issues which are normal to come across on a used instrument. What Happens if the Seller Doesn't Respond or Denies the Request? I sold a dress on eBay. Buyer contacted me yesterday to say it has not yet arrived. So i sold a guitar to Usa from Eu. We have worked hard to foster a friendly, passionate, and accepting community of buyers and sellers from all backgrounds and we are committed to ensuring that Reverb continues to be a place where all players feel welcome to explore, buy, sell, and find inspiration. Where can I find a return address?Ultimately, you will want to contact the seller of your item to get their preferred return shipping address. Reverb buyer wants a full refund for a stripped strap button. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to … From there, you can connect with our amazing Customer Engagement team via live chat. If it was insured though reverb you or the buyer can open a case with Reverb support and they will help you out. I have spent tens of thousands of dollars thrue reverb but at this point I believe they are not a trustworthy website for buying equipment. 3. Who is responsible for return shipping costs? How to Request a Refund 2. Reverb Protection for Sellers Sell confidently knowing our team of gear experts has your back. I sold a Sidekick, (note, I sold a $100+ phone for $26) It included accessories and a charger that stopped working, so they want a refund, I said I have no problem doing so but they want the refund before they ship. 2. I had approved the refund-pending items return to me (shop policy is 2 days, Reverb uses 3 days right now, and advised me to give him the full three days). ... so don’t expect them to refund the buyer at all. If you are unsatisfied with a Reverb purchase, you may be eligible to receive a refund on your order depending on the seller's shop policies, or if your purchase falls under Reverb Buyer Protection. Now she say she had to disposed to item and let wants a full refund and since I had no return policies I lost my money and item. Reverb says it gaurentees seller and buyer protection which obviously is not true. Buyer wants to return an item by CreatebyKreatio n. Registered Buyer ‎12-02-2019 11:43 PM. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. after the payment was cleared through paypal he filed a claim saying that the item wasn't described in the description. Select "My Reverb" 2. I used Amazon shipping to ship this. What do I do in this situation? If buyer asks for a return because he claims you did not describe the item properly, you can ask him to provide proof before he returns or accept the return if you wish. If the order was paid for via Reverb Payments, the refund will process as follows: Reverb refunds the buyer. It is now 12 FEB and he still hasn't returned it to me. That's very good news and glad to hear it's all sorted now. First, Reverb’s buyer protection that they post all over their website is worthless. 1. I used Amazon’s “Buy Shipping” (USPS Cubic) and added signature confirmation. Easy Return process. It is very important to ensure the seller approved your return before shipping the item back. Tracking info is not available and email to them confirms the parcel has been held up with Christmas post and is due to be delivered in next 2 days. I don't believe it is as I have a number of these shirts. The buyer was able to get the guitar to his tech the following day and the tech confirmed the issue with the action saying that it appeared to be a manufacturing defect with the neck angle. You can request refunds via the most current version of the Reverb App on both Android and iOS. Your other option may be to offer to give the buyer a partial refund to keep the guitar instead of dealing with the return. The buyer refused the package and wants a refund. This can include: Cells4Sale 2019-01-24 17:38:05 UTC #1. 1. Reverb will negotiate a partial refund for you, its way easier/better/less stressful than having to deal with it yourself or have the guitar shipped back. You cannot deliver a substitute or replacement item, or withhold delivery, without the express consent of the buyer. By the buyer’s own words, he was using this graphics card for all these time and now he wants to return it. (rare shoes). As I couldn’t vouch for it working after this, I listed it as for parts or not working. If the order was paid for via Reverb Payments, the refund will process as follows: Reverb refunds the buyer. I never do anything “easy” or quick. In this case the seller said they would refund the money if the guitar arrived other than as described. Read about their experiences and share your own! The amount refunded will be held as a negative balance in your Reverb account. 99% of folks on Reverb are legitimate folks, very few scammers. It was packaged incredibly well but the box it was in (original box) was a bit beat up on the outside. Vintage gear does go up in value. Buyer bought a simulated leather Holman Bible, apparently to send to a relative in prison. At this stage Etsy won’t allow me to issue refunds (as it's been more than 180 days). They will help you. of course i want the 1,100 but he wants a refund and says he's shipping them … What are the steps of getting a refund/return started? Gather documentation (e.g. If two parties met on their website and conducted a transaction through means other than Reverb.com, then this protection no longer applies. If you sell an item on Reverb, you are obligated to deliver the actual item that was sold, or one of the series, in a reasonable period of time after the sale. Looking for assistance. | Read 881-900 Reviews out of 924 If buyer asks for a return because he claims you did not describe the item properly, you can ask him to provide proof before he returns or accept the return if you wish. No big mystery there. If you have not shi The tracking number says she got it 2 days ago. Buyer now wants a refund. On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label. Buyer 1 got pedal 1 FEB, and in the meantime decided he didn't want it and wanted a refund. Select "Purchases" The rest of the steps will mirror the web experience above. It is now 12 FEB and he still hasn't returned it to me. Select "Orders" The rest of the steps will mirror the web experience above. ! How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described? Find your next favorite new, used, or vintage instrument—or sell one of your own. Buyer wants to return guitar based on aged white pickguard I started selling items on Reverb last month. When you sell something, you have to be 100% truthful in your add. you should start a claim with them if you believe the damage was done in shipping. They have another 14 days to return the goods once they’ve told you. If they file a refund request I recommend refunding because if they ask eBay to step in eBay will FORCE a refund you will be out your sellers fees and get a DEFECT. Reverb truly sets the bar. In transit, Never Arrived, Buyer wants refund. Read the fine print and you have 7 days from arrival to make a claim regardless of what the seller’s listing is. wrote: It annoying, its obvious he's worn it and then decided after a week that he's changed his mind Yes that's Ebay for ya ! So i sold a guitar to Usa from Eu. Who will be paying for the cost of return shipping on items that are being sent back to you; Any restocking fees associated with a return; If an agreement is made with a buyer through the Reverb message system or with Reverb Staff via a Reverb Support ticket, live chat, or phone call, we require that the agreement made is honored. Reverb then send the seller the money after a number of days. Buyer 1 got pedal 1 FEB, and in the meantime decided he didn't want it and wanted a refund. Silver Supporting Member. Unfortunately the buyer can say it was not as described, or any number of reasons, ebay will not investigate but take the buyers word, so in point of fact no returns etc have little weight and once they have made this claim you are doomed, off topic perhaps but if an item is returned damaged once again ebay will not investigate, even though they say do not refund untill you receive the … In most situations, sellers can purchase return shipping labels directly via Reverb. For more information on refunds and returns, you can check out the Help Center articles below:How Can I Request a Refund or Return?How Long Will My Refund Take to Process?What's Reverb's return policy?How to Cancel a Sale Refunds & Returns for Sellers. Hopefully communicating with your buyer will talk them down off of the ledge. | Read 941-960 Reviews out of 988 988 people have already reviewed Reverb. I sold a large heavy stereo that was very expensive to ship ($70) for $200 with free shipping. They will usually try to work with the buyer (partial refund, etc). He wants a full refund, WHAT DO I DO? Refunds on the Reverb App: Thread starter Beng2040; ... OP, the buyer is a twit and a flake. They bid, won the auction and made the payment. ... Reverb supports this behavior, of course, because they make more money off the sale. The amount refunded will be held as a negative balance in your Reverb account, viewable on your Earnings page. Press some sawdust and wood glue into the hole, let it dry, drive the screw back in. 1. A buyer wanted a return so I say yes but with the item return before the refund right. 5. by TheGoodLuckDuck. Etsy Seller ‎06-08-2019 08:46 AM. 924 people have already reviewed Reverb. Select "My Reverb" 2. Most shoppers prefer the convenience and ease of paying by credit card to using PayPal. Buyer opened a case on eBay on 24/3. Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund. I'm pretty dumbfounded how transparent Retro Gear Supply is about overmarking their equipment. When enabled, buyers can pay with their credit card directly on Reverb without needing to leave the website (as would be the case when signing into PayPal to … I had approved the refund-pending items return to me (shop policy is 2 days, Reverb uses 3 days right now, and advised me to give him the full three days). Who is responsible for return shipping costs?If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. If buyer asks for a refund because he changed his mind, you have the right to refuse a return. Reverb refunds the buyer. … button on the lower right corner of the page. I had approved the refund-pending items return to me (shop policy is 2 days, Reverb uses 3 days right now, and advised me to give him the full three days). Now they have message me to say can they have a refund as they have looked properly at item when they got home and its Not to their liking. Jan 3, 2020 #20 2. I can’t get ahold of anyone at Reverb on the phone. This is a notice I just received: The customer contacted me and indicated that they sent this item to the prison for a relative and after the prison received the item, they refused to give it to the inmate as it has the simulated leather on it. Reverb assists the buyer & seller if there was any dispute. Because it has a flaw, Reverb is going to side with the buyer and unfortunately the seller will have to provide a solution that the buyer agrees to. Try to be accommodating. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. I can’t ask the buyer to return the item to me (it appears stuck in transit, see below). Once you get the item back you can check if it is the same one you sent - if not you can appeal to ebay (the … If the seller remains unresponsive to your messages and refund requests after 48 hours, you can open up a support ticket with our Customer Engagement team to step in and assist. On Reverb you can use PayPal as a payment option but the money gets sent to Reverb - not the seller. If buyer asks for a refund because he changed his mind, you have the right to refuse a return. After Reverb issues your Reverb Payment refund, it usually takes 3-5 business days for the transaction to appear on your credit card statement. If it was insured with UPS/FedEx etc.
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